We accept returns under the conditions below. Please read this section carefully before starting a return.
Return window: You may request a return within 14 days of delivery. Requests made after this window may not be accepted.
Return conditions for all returns: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition in which you received it.
Quality issue returns: If the item has a quality defect, please contact us with photos and a short description of the problem. Return shipping will be free, and we will process the return under the same refund timeline below.
Non-quality returns: If you are returning an item for reasons other than a quality defect (for example, a change of mind), return shipping is also free. We do not charge a restocking fee.
Return address: 521 Black Bird Place, Cascade, VA 24069, United States
How to start a return: Email info@magnoliamalls.com with your order number and the reason for the return. We will reply with return instructions. Please do not send items back before contacting us, because unauthorized returns may be delayed or refused.
Refund timing: Once we receive the returned item and confirm it meets the return conditions, we process the refund within 1–2 business days. The refund is issued to the original payment method. After we process the refund, it usually takes 7–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Non-returnable situations: Items that are used, damaged after delivery, missing original packaging, or returned without prior contact may not be eligible for a full refund. If an item is not eligible, we will explain why and work with you on a reasonable solution.